Skip to content

FREQUENTLY ASKED QUESTIONS

Amaze is open from 4:00pm-10:00pm on all event days.

November: 19, 20, 23, 25-27 & 30
December: 1-4, 7-11, 14-24 & 26-31
January: 1-7

We recommend arriving 30 minutes in advance of your ticket time to allow for parking and event entry. You may enter up to your ticket time. Example: 4pm ticket, you can enter anytime between 4:00pm-4:30pm

Yes, please CLICK HERE to purchase prepaid parking, available online only.

For driving directions getting to Citi Field, please CLICK HERE. For public transportation options, please CLICK HERE.

The average time to experience all Amaze has to offer is 2 hours.

You can self-service your own exchange via your My Tickets account.  For instructions on how to exchange your tickets, please read the following article: Self-Service Exchanges: Step-by-Step

You can reprint your ticket by logging into your MyTickets account, selecting your order with your tickets, and hitting the Print/View Tickets button.   Plese see this article for more details. 

You can resend your ticket by logging into your MyTickets account, selecting your order with your tickets, and hitting “Resend Mobile Tickets” under the Mobile section.  Please see this article for more details.

If you would like to upgrade your ticket, please contact ShowClix Customer Care at 888-850-8718.   

Amaze Light Festival is dedicated to providing consumers with enhanced health and safety measures. All CDC Guidelines shall be implemented and adhered to.
Amaze Light Festival is a rain/shine event. If inclement weather occurs that causes the event to close, you will be given alternate dates to change your ticket to.

Entrance to Amaze Light Festival, the light show, stage show, immersive worlds, market, toyporium, candy store and arctic stroll are all included!

Exclusive Amaze VIP tickets, Zing’s Thrill Hill and Arctic Express Train Ride are all ticketed/add on attractions. It is recommended to purchase your attraction/add on tickets in advance to guarantee availability. Tickets may be available for purchase at the event as well. To purchase an add on prior to arrival, please contact ShowClix Customer Care at 888-850-8718.
YES! Amaze has photo opportunities at every corner. Please snap, share and use the hashtag #amazelightfestival
Yes, all areas of Amaze Light Festival are handicap accessible.
We love our pets too, but no pets/animals are allowed at Amaze Light Festival.
Yes, please contact nyctickets@amazelightfestival.com for group pricing or to discuss special event requests

Children 2 and under are free.

VIP ADMISSION – One Price ALL AGES

Experience Amaze Light Festival from a premium viewpoint with exclusive access. Mingle with the Masters of Light, Zing and Sparky & take in the stage show from the best seat in the house.

Enjoy luxury seating and included horderves plus access to a premium Amaze Bar to purchase exclusive holiday cocktails.

Group tickets begin at 20 or more people and can be purchased. We also offer a VIP Group offering for 20+ people.

CLICK HERE to book your group tickets.

Details: Experience Amaze Light Festival from a premium viewpoint with exclusive access. Mingle with the Masters of Light, Zing and Sparky & take in the stage show from the best seat in the house. Enjoy luxury seating and included horderves plus access to a premium Amaze Bar to purchase exclusive holiday cocktails.

Yes. Enjoy a wide variety of holiday themed menus, cocktails and treats around every corner. Take a break to find your favorite local food trucks and relax after your adventure through our Amazing Light Festival!
Dress for comfort based on the outdoor temperature on the day of your reservation.

AMAZE MOBILE APP

DOWNLOAD TO YOUR DEVICE TODAY

SIGN UP TODAY

JOIN THE FUN

Get on our list and be the first to know when tickets go on sale, special promotions & more